FAQs

Is it necessary to register an account on the website? If not, does it affect the order placement?

You don’t have to register an account, you can also place an order directly. Registering an account is to better track your order.

Can I cancel or modify my order?

Yes, in any case you want to cancel your order, please cancel or modify your order by contacting {company email} within 24 hours of your purchase.

What methods of payment are available?

PayPal is the most convenient way to pay

How to get my tracking number and receipt?

After the order is completed, you will receive an email containing your order information and logistics number.

Is it possible to place additional orders after the purchase is completed?

Yes, you can add items to your order if they are shipped to the same address and within 24 hours of purchase. To do this, please contact [email protected] first.

What is the preparation time before shipment?

There is a waiting period of 2-5 business days for delivery after the order is paid for.

How long is the delivery time?

Express delivery takes 10-20 days to arrive your home.

How to track my logistics number?

We will send you a tracking number to your email when your order has been successfully paid for. You can track the status of your order by logging into your BELLEBOUTIQ.COM account and clicking on “My Orders”.

Are there any additional duties to be paid on the purchase price?

The prices you see are all inclusive of taxes, no additional taxes are required.

How do I return or exchange an item?

Within 30 days of purchasing the product, we can accept the exchange or return of the product. If it exceeds 30 days or the product is damaged, we will not accept returns. Please contact [email protected] to contact our customer service and communicate the reason for return or exchange. *Please provide your PayPal account information to get a refund. The refund will take a few days to process. Thank you for your patience.

How many business days does it take to get a refund?

After we receive the item, we will inspect the item in accordance with our return policy approval process. After the inspection, we will notify you via email if the item is eligible for a refund. If so, the refund will be made within 5-7 business days via the original payment method. If you have any questions, please feel free to contact us at [email protected].

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