Shipping Policy

Shipping Information:

We will continue to process and ship orders within a few business days and send updates on orders and shipments as they are received. We appreciate you as a valued customer and thank you for your patience during this online shopping process.

In addition, shipping companies may be behind in updating tracking information.

The company will do its best to provide you with accurate delivery times, but high shipments will also likely cause these estimates to be delayed.

FedEx, UPS and USPS are the logistics partners for our company’s products. Due to the much higher volume of additional shipments expected during this holiday season, there will be delays in delivery times.

Shipment Times:

To USA:

Processing time: 2-5 business days
Shipping time: 10-20 business days

To other countries:

Processing time: 2-5 business days
Shipping time: 10-30 business days

PS. This is because each country has its own customs rules and policies. Please contact your local customs office for more information. In the rare event that import duties or taxes are imposed, the customer is responsible for paying these duties or taxes. Orders from South America and the Russian Federation may be delayed due to shipping and customs issues, and shipping times may exceed one month.

Do I need to pay for shipping to purchase products?

Free shipping on all products

How to track my order in time?

A tracking number will be sent to your email after the order has been successfully paid for. You can track your order through the courier’s website or by logging into your account BELLEBOUTIQ. Please allow 1-2 business days for tracking information to be provided.

My order shows that the package have been delivered, but I did not receive it?

The following situations may arise
– If they don’t scan it correctly, it will show up the next day.
– If you live in an apartment, the courier may have accidentally left it at a neighbor’s house or at the front desk. Please check it.
-If you still can’t find the order, please email us [email protected] for help.

What to do if the package is lost and not delivered?

If the package has not been received 60 days after the package was sent, please contact our customer service via [email protected]. We will send you a new product or a full refund.

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